Frequently asked questions
Where can I find product details and what is included?
Check the individual product page for features, specifications and the available options. Contents and accessories can vary by product and variant. If you need help choosing, contact us with the product name and option you are considering.
Do all products work without a power outlet?
Power requirements vary by product. Some use rechargeable or replaceable batteries, while others need a wall outlet during use. A portable design does not always mean cordless operation. Check the product page and selected power or plug option before ordering, and email us if you are unsure which option suits your needs.
Where do you ship, and how much does delivery cost?
Orders of $50 or more in merchandise ship free. Available destinations and shipping charges are shown in your cart and at checkout. Read our Shipping Policy for delivery estimates and further details.
How can I track my order?
Use the tracking link in your shipping confirmation email to follow your parcel. You can also view your order details in your account using the email address you used at checkout. If you need help finding an update, email support@vacorax.com with your order number.
How do returns and refunds work?
Our Refund Policy explains return eligibility, time limits and the steps to follow. Contact support@vacorax.com with your order number before sending an item back.
How can I contact Vacorax?
Email support@vacorax.com or use our contact form. For an existing order, include your order number and the email address used at checkout. For a product question, include the product name and the option you are considering.