Shipping policy

Last updated: 18 September 2026

1. Where we deliver

We currently offer delivery to the United States, Canada, Singapore, Malaysia and the United Kingdom.

Availability depends on the product, variant and delivery address. Checkout confirms whether your selected items can be delivered to your address. A product being visible in the store does not mean that every variant is available for every destination.

2. Shipping charges and free shipping

Orders of $50 or more qualify for free standard shipping. The threshold is calculated using the merchandise subtotal after discounts, excluding shipping and any separately charged taxes or duties.

For orders below the threshold, the applicable shipping charge is displayed in the cart and at checkout. Review the final order total before completing your purchase.

If we send your order in separate parcels, we do not add further standard-shipping charges simply because the order is split.

Dollar amounts in this policy refer to US dollars.

3. Processing and delivery times

Processing and delivery times vary by product, fulfilment partner, shipping method and destination. Orders may be dispatched directly by our fulfilment partners and may travel internationally.

Processing covers preparing your order for dispatch; transit covers its journey after dispatch. Please review the delivery information provided for your product and destination before ordering. If no estimate is displayed, email support@vacorax.com for the current estimate before placing your order.

The shipping or delivery timeframe agreed when you order applies to that purchase. We do not promise the same delivery window for every product or destination.

If we cannot meet the agreed timeframe, we will notify you, provide an updated estimate where available and explain your options. Where required by law, we will seek your agreement to a delay or cancel the affected purchase and issue a refund. Delays do not remove your statutory cancellation or refund rights.

4. Tracking and separate parcels

Shipping and tracking information is sent to the email address used at checkout once available. Tracking may take time to show movement after a shipping label is created.

Items in the same order may arrive in separate parcels and on different days. Each parcel will have its own tracking details where available. If only part of your order arrives, check your shipping updates or contact us with your order number.

5. Taxes and import charges

Checkout shows the product prices, shipping charges and any taxes or duties collected by Vacorax for your order.

For international shipments, customs duties, import taxes or carrier-clearance fees not collected at checkout may be requested by the relevant authority or carrier. Where applicable law permits, these charges may be payable by the recipient. Any known additional charges, or how they are calculated, will be disclosed before you order.

Free shipping covers the standard delivery charge; it does not, by itself, mean that all import charges have been prepaid. Contact us before ordering if you need clarification about your destination.

6. Address changes

Please check your delivery address and contact details before placing your order. If you notice a mistake, email support@vacorax.com promptly with your order number and the correct details.

We will try to update the order, but changes may no longer be possible once fulfilment has started. If a parcel is returned to sender, contact us so we can explain the available next steps and any lawful, applicable costs before arranging another delivery.

7. Delayed, missing or damaged deliveries

If your parcel is delayed, missing, damaged or marked as delivered but has not arrived, contact us with your order number and a brief description of the problem.

For damaged or incorrect items, photographs of the item and packaging can help us investigate, if reasonably possible. Please do not use or demonstrate an unsafe product.

We will investigate with the fulfilment partner or carrier and arrange the replacement, refund or other remedy you are entitled to. Vacorax remains responsible for its obligations as the seller. Handing a parcel to a carrier does not remove your statutory rights, and an investigation does not indefinitely postpone them.

8. Returns and delivery support

For cancellations, returns and refunds, please read our Return & Refund Policy. Contact us for the correct return destination before sending a parcel; the address on the original package may not be the return address.