Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated Delivery Time
We currently ship to the United States, Singapore, Canada, Australia, France, Germany, New Zealand, Hong Kong SAR, and the United Arab Emirates.
Estimated delivery time is 7–15 business days. Delivery times may vary depending on your location, customs procedures, and local carrier services.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Customers may also be able to track their orders through Shop App when available.
Multiple Shipments
Some orders may arrive in separate packages depending on product availability, warehouse location, or shipping method. If this occurs, tracking information will be provided for each shipment.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to customs inspections, carrier disruptions, weather conditions, holidays, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible and we will work with you to find a suitable solution.
Contact Us
If you have any questions regarding shipping, please contact us through the live chat on our website for the fastest response.
You may also contact us at:
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