Refund policy

Last updated: 18 September 2026

Need help with a return?

Email support@vacorax.com with your order number and the items concerned. We will explain the next steps and provide the correct return destination.

1. Changed your mind?

You may cancel your purchase without giving a reason by notifying us within 14 days after the day you receive your goods. If items from one order arrive separately, this period begins after you receive the last item.

To start a return:

  1. Email support@vacorax.com with your name, order number and the items you wish to return.
  2. Contact us for the correct return address before purchasing postage. The address on the delivery parcel may not be the correct return destination.
  3. Send the goods back within 14 days after notifying us. Keep your proof of postage.

You may use the optional cancellation form below or any other clear statement. Our approval or use of our form is not required to exercise a statutory right to cancel.

2. Product condition

You may inspect your goods as you reasonably would in a shop. Please return all included parts and accessories and, where possible, the original packaging. Pack everything securely for transport.

Missing original packaging alone does not remove your statutory cancellation rights. Where the law permits, we may deduct a reasonable amount for a reduction in value caused by handling beyond what is necessary to establish the product's nature, characteristics and functioning.

3. Return shipping

  • Change of mind: you are responsible for the direct cost of return shipping, except where applicable law requires otherwise.
  • Faulty, damaged, incorrect or misdescribed goods: Vacorax covers necessary, reasonable return costs for the remedy you are entitled to. Contact us so we can arrange the return.

Please use the return instructions we provide. Do not send goods to the manufacturer or the address on the parcel unless we confirm that destination.

4. Faulty, damaged or incorrect items

If something is wrong with your order, email us as soon as you discover the problem. Include your order number, a description and, if reasonably possible, photographs or a short video to help us assess it. Do not continue using or demonstrate an unsafe product.

The 14-day change-of-mind period does not limit your rights concerning faulty, damaged, incorrect or misdescribed goods. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund. These rights also apply to discounted items.

5. Refunds

Refunds are sent to the original payment method unless you expressly agree otherwise. We do not charge a restocking or refund-processing fee.

For a valid change-of-mind cancellation, we issue the refund within 14 days of receiving your cancellation notice. Where permitted by law, we may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first. Other refunds are issued within the applicable legal deadline.

When you cancel an entire order, we also refund the standard outbound delivery charge you paid. Additional costs for an optional delivery upgrade are not refunded where the law permits this. For a partial return, delivery charges are refunded to the extent required by applicable law.

We do not add a new outbound shipping charge because a return brings the remaining order below the free-shipping threshold. Your bank or payment provider may need additional time to display the refund.

6. Cancellations before dispatch & missing orders

Contact us promptly if you wish to cancel before dispatch. We will try to stop fulfilment. If the order has already been dispatched, the return process may apply; this does not remove any legal cancellation rights.

If your order has not arrived or cannot be supplied, contact us. We will investigate and provide the refund, replacement or other remedy you are entitled to. A carrier investigation does not indefinitely postpone your statutory rights.

7. Your consumer rights

This policy provides a consistent change-of-mind process across our supported delivery destinations. It does not exclude or reduce any stronger mandatory consumer rights that apply to your purchase.

Questions? Contact support@vacorax.com.

8. Optional cancellation form

Complete and return this form only if you wish to withdraw from the contract. You may also cancel by sending any other clear statement.

To: Vacorax
Tevlingveien 20
1081 Oslo, Norway
support@vacorax.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):

Goods / service:
Order number (if available):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Send cancellation notices to the recipient above. This is a correspondence address; contact us for the correct parcel-return destination before sending goods.