Refund policy
Returns & Refunds Policy
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned with all original parts and packaging
- Show no signs of damage caused by misuse, neglect, or improper handling
To start a return, please contact us through the live chat on our website or by email.
Please do not send items back without contacting us first.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Depending on the situation, we may offer:
- A replacement
- A partial refund
- A full refund
Order Not Received
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will investigate the shipment using the available tracking information and work to find a suitable solution.
If the package is confirmed lost in transit, a replacement or refund may be issued.
Return Shipping Costs
If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
If the item arrives damaged, defective, or incorrect, we will work with you to find an appropriate solution.
Non-Returnable Situations
Returns and refunds may not be available if:
- The item has been used beyond normal inspection
- The item is damaged due to misuse
- Parts, accessories, or packaging are missing
- An incorrect shipping address was provided at checkout
- The package was refused or not collected by the recipient
Refunds
Once your return or claim has been reviewed and approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Contact Us
For any questions regarding returns or refunds, please contact us through the live chat on our website or by email.